+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
CIC number +1 613-944-4000 from hangout.. There are multiple options which you have to select before reaching to agent. Just listen carefuilly to all the options and have you profile details ready for verification. It was my third attempt this time.

Hi,

Could you tell me what details they ask you to verify when you call them? I have applied via an attorney and have very little visibility into my application’s progress. I was thinking of calling on my own but needed to make sure I have all the info they verify. If I don’t have it, I’ll need to get it from my attorney.
 
I called CIC and agent told me (after a wait time of 40 mins) that my background check is in progress now. I asked again that as per online status my background is yet to be started. But she reiterated that its in progress as per her system and I should wait more. I hope this is same case for all of us, waiting for update post medicals.

Fingers crossed.
Thanks for this great insight, things are moving and I wish we could have more details about biometric candidates since status can be quite misleading, we all start with background check processing but then again it might not be really the case.
 
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Hi,

Could you tell me what details they ask you to verify when you call them? I have applied via an attorney and have very little visibility into my application’s progress. I was thinking of calling on my own but needed to make sure I have all the info they verify. If I don’t have it, I’ll need to get it from my attorney.
They asked for profile no, full name, phone, address, dob, e-mail. I think u shud hv these ready with u unless agent specifically mentioned his mob n email in your profile for updates.
 
Naa, u cant rely upon the eligibility status shown on the cic profile cuz it may remain in that manner until u get ur golden mail and maybe even post that.. if the agent has confirmed that eglibilty is confirmed pss then u have crossed the biggest hurdle, its quite a relief :)

Actually Agent said eligibility is in progress
Not passed yet.
 
Hi all,

On behalf of my friend, I need some information:
Her AOR is on: 13 July
one dependant + Medicals passed
I am already in canada and my husband (dependent) was in India when I submitted my EE profile. But in september 2018 my husband came to canada (on work permit). Do I need to update cic about the same?

Thanks!
 
Does anyone know about the CEC - Inland processing time average? AOR 23 August, Medicals passed rest in review. Thanks
 
They asked for profile no, full name, phone, address, dob, e-mail. I think u shud hv these ready with u unless agent specifically mentioned his mob n email in your profile for updates.
Thanks! Yes, my lawyer has used his email and number for updates. Will have to get it from him.
 
Dears

My AOR is 25th August.
Medical passed on 20th Sep
Back ground check not started yet..

Is this normal?
 
They asked for profile no, full name, phone, address, dob, e-mail. I think u shud hv these ready with u unless agent specifically mentioned his mob n email in your profile for updates.
Hey Nitin,
I found out the email address my lawyer entered on the application. Do they ask to verify the phone number as well?
 
Naa, u cant rely upon the eligibility status shown on the cic profile cuz it may remain in that manner until u get ur golden mail and maybe even post that.. if the agent has confirmed that eglibilty is confirmed pss then u have crossed the biggest hurdle, its quite a relief :)
So if we call, eligibility answer should be among "in progress", "recommended pass", and "confirmed pass"?
Does "confirmed pass" come before or after PPR/CoPR?