Hi everyone,
I submitted my mom’s application on August 18, 2025. When I checked her GCKey account on October 16, it showed: “October 17, 2026: You have passed the medical exam.” She had completed her medical exam in 2022 when we applied for her super visa.
Since October 19, 2026, the medical review section has been blank. We also haven’t received the pre-arrival letter yet.
She received a biometrics request in February 2026 and completed her biometrics on February 11, 2026. However, under “Details about your application status,” her GCKey account still says: “We have not received your fingerprints. Check your biometrics request below for details.” Under “Application information,” it shows her biometrics enrolment date as February 11, 2026.
Has anyone else experienced this? Should I contact IRCC?