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my wife passed her test on sept 30 and we got email saying this is “unofficial” results

Since tracker is broken. When do we get the “official result” and its been almost a week with nothing? Not a single email?
 
my wife passed her test on sept 30 and we got email saying this is “unofficial” results

Since tracker is broken. When do we get the “official result” and its been almost a week with nothing? Not a single email?
It’s been a month since I passed the test, haven’t received that email yet