+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Type: Online application
Location: Sydney, Nova Scotia
Physical Presence Days: 1159.5 days
Application Type: Single Applicant
Application sent: June 25th 2025
Got this email from IRCC today (August 13th) :
I have a question regarding the statement that specifically mentions they cannot confirm my time in Canada prior to becoming a permanent resident (PR). I’d appreciate expert insights on two points:

1. Does this imply that my time in Canada after receiving PR is accepted as valid for the calculation?

2. Do I need to submit a new application? If so, what supporting documents or evidence should I include to strengthen my case?

Physical Presence


In our records, we cannot confirm your time in Canada before you became a permanent resident (PR).


To fix this issue

  • double-check the information in your immigration documents
  • update or correct your physical presence calculation where applicable
  • click on the “Calculate my physical presence” button
Maybe you can submit any proofs you have to confirm the time lived in Canada before being PR through webform. Yes, time after getting PR is valid towards the physical presence calculation as per their email. But you need time spent as a temporary resident too for citizenship days calculation, right.
 
Received a tracker email but cant create an account ,here is the error ,anyone with this error.

" Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet."
Hi @Snoviel Lopes - were you able to create the tracker ? I am still getting the same error .
 
Type : Online application
Location : Scarborough.
Physical Presence Days : 1101.
Application Type : Single
Application sent : 2025/06/25.
Delivered : 2025/06/25.
AOR : 2025/08/05.
F.P Request : 2025/08/06.
F.P Submitted : 2025/08/06
Tracker activated : 2025/08/13
 
Hi - I got my AOR on July 29 and Tracker activation email on August 5. However still not able to access the tracker. anyone in the same boat?
 
Type: Online
Location: Kitchener
Physical Presence Days: 1124
Application: 2 Adult 1 Minor
Application Sent: June 21, 2025
Delivered: June 21, 2025
AOR: July 31, 2025
Tracker activated: 2025/08/14
Back Ground Verification : Complete
Language Skills :In-progress
Physical Presence : In-progress
Prohibitions : In-Progress
Citizenship Test: Not Started
Test invitation email received: Pending

We applied as a family do i need to create tracker for all the 3 application (2 Adult 1 Minor) or just 1 tracker ,can some please help here
 
Do you have the link to that? I can't seem to find it.
Its on tracker page,dont create the account try to login directly,enter your UCI and then click on reset password ,it will send 8 digit code to your registered email and then you can move ahead.
Give it a try
 
Type: Online
Location: Kitchener
Physical Presence Days: 1124
Application: 2 Adult 1 Minor
Application Sent: June 21, 2025
Delivered: June 21, 2025
AOR: July 31, 2025
Tracker activated: 2025/08/14
Back Ground Verification : Complete
Language Skills :In-progress
Physical Presence : In-progressYes
Prohibitions : In-Progress
Citizenship Test: Not Started
Test invitation email received: Pending

We applied as a family do i need to create tracker for all the 3 application (2 Adult 1 Minor) or just 1 tracker ,can some please help here
Yes, you can create separate tracker account for each.
 
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Type: Online
Location: Kitchener
Physical Presence Days: 1124
Application: 2 Adult 1 Minor
Application Sent: June 21, 2025
Delivered: June 21, 2025
AOR: July 31, 2025
Tracker activated: 2025/08/14
Back Ground Verification : Complete
Language Skills :In-progress
Physical Presence : In-progress
Prohibitions : In-Progress
Citizenship Test: Not Started
Test invitation email received: Pending

We applied as a family do i need to create tracker for all the 3 application (2 Adult 1 Minor) or just 1 tracker ,can some please help here
You can create separate trackers.
 
Hey y'all! Sharing my details below.

Type: Online application
Location: Hamilton
Physical Presence Days: 1105
Application Type: Single
Application sent: June 23, 2025
Delivered: June 23, 2025
AOR: August 08, 2025

Fingerprint Request: August 12 2025
Tracker : Not able to Create

Best wishes to everyone!