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My client’s tracker account says Last update: July 13. However, the portal has no update. I applied for him on May 13, 2025. Biometrics request: May 20. Provided; May 24, 2025. In biometrics it says, completed May 31, 2025. In the tracker last updated July 13, 2025. What do you all think?
 
My client’s tracker account says Last update: July 13. However, the portal has no update. I applied for him on May 13, 2025. Biometrics request: May 20. Provided; May 24, 2025. In biometrics it says, completed May 31, 2025. In the tracker last updated July 13, 2025. What do you all think?
If you are a consultant then why are you asking a group of volunteers? Client is paying you.
 
I am a volunteer like you guys. I am not member of IRCC. I just applied for someone. Just getting your opinions on the situation based on the similar situation of you guys. There are people in the forum who can advise based on their situation and the current scenario. Thanks
 
I am a volunteer like you guys. I am not member of IRCC. I just applied for someone. Just getting your opinions on the situation based on the similar situation of you guys. There are people in the forum who can advise based on their situation and the current scenario. Thanks
Would not use the word "client" then. They are friends or family.
 
My client’s tracker account says Last update: July 13. However, the portal has no update. I applied for him on May 13, 2025. Biometrics request: May 20. Provided; May 24, 2025. In biometrics it says, completed May 31, 2025. In the tracker last updated July 13, 2025. What do you all think?
Has any status (example Biometrics) updated in tracker? It could be that update. I noticed that information in tracker is updated quite late.

Keep an eye on individual entries in portal. In our case, portal was updated first till passport request.
 
I applied on June 4th 2025 (had a previous rejection) and biometrics was updated the same day. Haven't received any other update since and eligibility says in progress. Does raising webform help expedite the application ? Where can I raise one ?
I applied on June 4th too. Biometrics on June 6th. No update till now. Raised webform. They only give a generic reply saying we will forward it to the concerned office. Not very useful.
 
Received a refusal for my husband today. We both applied on 28th May and I received a refusal on 9th June and my husband has received the refusal today.
But the thing which I am wondering about is that our biometrics and background checks are on the same dates.
My husband has a military background
Yes. Background check is done based on the fingerprints too. They run the fingerprints through some databases so in some cases it gets done the same day. In some cases they never update the background check status.
 
Got a generic response for my webform today(Jul 15th). was able to get into application tracker yesterday. eligibility not started. background in progress. The tracker was updated on Jul 10th.
I am in the same situation. One rejection in 2023. Applied again on June 4th this yr. Was able to login to the tracker yesterday. I've sent another webform
 
My client’s tracker account says Last update: July 13. However, the portal has no update. I applied for him on May 13, 2025. Biometrics request: May 20. Provided; May 24, 2025. In biometrics it says, completed May 31, 2025. In the tracker last updated July 13, 2025. What do you all think?
I am on the same boat.
 
We verified the information you provided and can confirm that, following a previous enquiry, an agent took the appropriate actions to follow up on your request on July 07, 2025.

Rest assured that IRCC is making all the necessary efforts to finalize your application as soon as possible, and that you will be contacted when a decision is made or if additional information is required.

Furthermore, we verified the information on file and are pleased to confirm that the biometrics result was received by the responsible office.

I got this reply for my webform. Applied on May 25th for my brother.
Eligibility- not started
Background- in process
 
We verified the information you provided and can confirm that, following a previous enquiry, an agent took the appropriate actions to follow up on your request on July 07, 2025.

Rest assured that IRCC is making all the necessary efforts to finalize your application as soon as possible, and that you will be contacted when a decision is made or if additional information is required.

Furthermore, we verified the information on file and are pleased to confirm that the biometrics result was received by the responsible office.

I got this reply for my webform. Applied on May 25th for my brother.
Eligibility- not started
Background- in process
Had you submitted a web form earlier as well? What information had you provided in webform?
 
We verified the information you provided and can confirm that, following a previous enquiry, an agent took the appropriate actions to follow up on your request on July 07, 2025.

Rest assured that IRCC is making all the necessary efforts to finalize your application as soon as possible, and that you will be contacted when a decision is made or if additional information is required.

Furthermore, we verified the information on file and are pleased to confirm that the biometrics result was received by the responsible office.

I got this reply for my webform. Applied on May 25th for my brother.
Eligibility- not started
Background- in process
So you sent a webform and they told you that they got the information. Standard response and the always say "as soon as possible".