Urgent Recommendation / Advice Needed:
My parents applied for a Supervisa, and both were approved and got their visas stamped. However, when they arrived at the airport, my mother was denied entry, and they said her visa was cancelled.
There was no update in the IRCC portal and no email notification. Her online account still shows "Final Decision: Approved" and a message saying "Send your passport to finalize the application."
I called IRCC, and the agent confirmed the visa is showing as cancelled, but he could not see any specific reason for the cancellation. He said he will submit an urgent request to investigate further.
What could be the reason behind such cancellation without notice?
What should I do next in this situation?
Any help or advice would be appreciated.
Thanks!