Can anyone help me here please?
same thing happened with me.
try to chat with them they will give you email address respond them with email and give them all info they need.
They will email you for the appointment. In next email they will make appointment and email you or text you. Then submit the passport.
For this procedure it took 5 to 6 days. After submitting it took 15 days to dispatch back the passport. Today I got email that IRCC dispatched the passport to IFS Global Delhi. Hopefully we will get by Friday at Chandigarh office.