Hello, I really need some info. My wife just missed her flight back to Canada as they are telling her that she can't check in because while her PR card is valid, it is tied to her old expired passport (she has a new one now).
Everywhere I look I see that there is no such thing but they are telling her that they have emailed Canada immigration and she should also try and contact the local Canadian embassy (which is closed for the weekend).
I feel like what they are saying makes no sense, but I don't know what to do as I'm all the way here in Canada at the moment. They refuse to even provide her with another possible return date. Any help/advice would be greatly appreciated.
Everywhere I look I see that there is no such thing but they are telling her that they have emailed Canada immigration and she should also try and contact the local Canadian embassy (which is closed for the weekend).
I feel like what they are saying makes no sense, but I don't know what to do as I'm all the way here in Canada at the moment. They refuse to even provide her with another possible return date. Any help/advice would be greatly appreciated.