My previous post was removed. Reposting: Is anyone facing technical errors on IRCC application webpage?

[SKant]

I am seeing this error since 3 days now. Anyone else?

https://imgur.com/a/vQEcb3V

Chrome on Windows11, Safari on Mac
I cannot do it via my phone as well (Chrome/Brave on Android)

 

[DesiPikachu]

Which portal is this? New? Old? When are you getting the erorr?

 

[rajkumarl]

I am seeing this error since 3 days now. Anyone else?

https://imgur.com/a/vQEcb3V

Chrome on Windows11, Safari on Mac
I cannot do it via my phone as well (Chrome/Brave on Android)

system seems to be down.

 

[rajkumarl]

however, its only now, not for the last three days.

 

[SKant]

Which portal is this? New? Old? When are you getting the erorr?

Everything was okay on the 08th until 8pm-ish. It is down for me since 09 August AM until today.

 

[SKant]

however, its only now, not for the last three days.

I am not lying; it has be down for me from last 3 days.

 

[rajkumarl]

I am not lying; it has be down for me from last 3 days.

Try to login during the Canadian day time. it worked after that. Also check your network. If it slow the site behaves erratically. I was able to login just few minutes back.

 

[SKant]

Try to login during the Canadian day time. it worked after that. Also check your network. If it slow the site behaves erratically. I was able to login just few minutes back.

Yes I login during day time (EST 9AM - 6PM). Network is perfectly fine.


The error is "online services are down". This happens AFTER I login. I CAN login. No problem with login -> review my answers -> continue -> steps to work on your application -> next page should be where I upload my documents but I cant. this page is down.

See

https://imgur.com/a/IsCOOKt

basically the page to upload documents .... is DOWN.

Edit: tried chrome, firefox on windows and safari on mac. chrome and brave on android. nothing works. cleared cache, cookies, history everything. used incognito, nothing works.

 

[SKant]

Which portal is this? New? Old? When are you getting the erorr?

I don;t know - Last I accessed it was 4ish years ago and i think it looks the same...im not sure sorry.

"When am I getting the error" everytime I enter the page to upload my documents - the page to upload is down. i can login, review my answers etc etc. but i cannot access the page to upload my docs.

 

[DesiPikachu]

I don;t know - Last I accessed it was 4ish years ago and i think it looks the same...im not sure sorry.

"When am I getting the error" everytime I enter the page to upload my documents - the page to upload is down. i can login, review my answers etc etc. but i cannot access the page to upload my docs.

Try the new portals - you'll have to enter all the information again but it's a lot better than the older one.

For study permit & TRV:
https://portal-portail.apps.cic.gc.ca/signup?lang=en
https://ircc.canada.ca/visit-visiter/en/get-account-ircc-portal

For PR:
https://prson-srpel.apps.cic.gc.ca/en/signup

 

[SKant]

Try the new portals - you'll have to enter all the information again but it's a lot better than the older one.

For study permit & TRV:
https://portal-portail.apps.cic.gc.ca/signup?lang=en
https://ircc.canada.ca/visit-visiter/en/get-account-ircc-portal

For PR:
https://prson-srpel.apps.cic.gc.ca/en/signup

Oh okay I'll try this. I have accounts/previously submitted applications (from 2015-2018 ... nothing in the past 4y though) via the old portal - how do I merge them? Can I let them be and forget about it? Will there be a problem with the renewal of my new study permit? Because as of now I cannot see an option to renew my study permit...only apply for a new study permit.

 

[SKant]

Anyway, in case if future students come across this post/error, I have solved it myself.

Long story short: I was seeing the error as above (online services are down) when I went to upload my documents AFTER logging in. So after contacting technical support (no answer), twitter acc of IRCC (no answer), or telephone (no help), I deleted my application and restarted a new application. This solved it. I was able to upload my documents and was no longer seeing an error. I dont know why there was an error, but this solved it.

I didnt apply via the new portal because it was only providing me option for a new sp, not renewing/extending it.