My wife needs to submit a restoration of status application to keep her legally in Canada—this is the same, in her case, as the visit visa application (IMM 5708). We're ready to submit and have been trying to do it online for the past week, but the site (MYCIC) has been having unending technical problems. The latest issue is this:
"Due to technical difficulties, the "View Documents" button may not be available. We are working to resolve this issue. Thank you for your patience."
Because of these "technical difficulties," we can't view most of our documents after we upload them. The one document that we can see if we download it is the IMM 5708 itself, which comes out blank(!) even though we filled it out and validated it before uploading. This makes us want to see all of the documents before we send—we don't want to send a blank application.
But time is running out. If we don't submit this by late April, my wife could be deported. So we are thinking about submitting a paper application. Only we are wondering: does CIC acknowledge in any way that they have received the paper application? My understanding is that online applications are better, and I have heard so many horror stories of CIC losing even entire spousal sponsorship applications submitted physically. We'd rather not take that risk if we can possibly avoid it.
I hope someone can tell us. We're really frustrated at this point. If CIC is going to lose people's paper applications, they should at least make sure that online submission runs smoothly. What a mess.
"Due to technical difficulties, the "View Documents" button may not be available. We are working to resolve this issue. Thank you for your patience."
Because of these "technical difficulties," we can't view most of our documents after we upload them. The one document that we can see if we download it is the IMM 5708 itself, which comes out blank(!) even though we filled it out and validated it before uploading. This makes us want to see all of the documents before we send—we don't want to send a blank application.
But time is running out. If we don't submit this by late April, my wife could be deported. So we are thinking about submitting a paper application. Only we are wondering: does CIC acknowledge in any way that they have received the paper application? My understanding is that online applications are better, and I have heard so many horror stories of CIC losing even entire spousal sponsorship applications submitted physically. We'd rather not take that risk if we can possibly avoid it.
I hope someone can tell us. We're really frustrated at this point. If CIC is going to lose people's paper applications, they should at least make sure that online submission runs smoothly. What a mess.
