They are customer support people and may not have all the information access from your application due to data privacy issue and that's why I believe they may have been trained with standard scenarios based on the application status what to tell their customers. Like for DM status ask the customer to wait.Hi
In my case I didn’t request for GCMS notes.But I called IRCC regarding my application the customer service people told me everything is done .wait for oath invite they told me.when I called them they will know all the information regarding my application right?
Just my assumption based on my interaction while trying to check my file transfer status from Scarborough to Niagara Falls office and we cant be 100% reliant on the ECAS as my status shows DM with the last update about the invitation for the test. I have completed my oath ceremony virtually on 30th July and still there is no update on ECAS about oath invitation.