Unable to register on the citizenship tracker

[Mhfz]

Hello,

I have applied for citizenship with my family (paper application) and we received an AOR 2 months ago and that we can track our application online. Since then, I have been trying to register on the tracker but every time I try to create an account I get a message “incorrect or invalid information. Review and make sure it matches the information submitted on the use of a Representative (IMM5476 form)….”. Noting that we did not use a representative. Did anyone else face this problem? And how did you fix it?

Thank you

 

[cicek]

Hello, have you been able to solve this problem please? My husband and I also received AOR emails, trying to create a new account to track our application but receiving below error.

Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet.

Note: We don't have a representative.

 

[Mhfz]

Hi there,

It actually resolved on its own.Turned out that it takes a while to be able to create an account and log in to the tracker.
So I recommend that you wait and keep trying until it works (it might take around a month).