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Problem submitting baby documents to mycic.( online service unavai...Please help

harn

Member
Dec 10, 2015
14
0
Hi ,

To ALL EXPERIENCE PEOPLE, PLEASE HELP:


My express entry application has been approved, however i delivered a baby girl month ago , so in order to add her to my application, i have been asked to upload some documents of baby like passport, medicals etc and two forms namely: IMM08 generic form and imm5406 form.

I uploaded all , however while submitting them when i press next, i see declaration and electronic signature page, now issue occurs here, when i fill the given name and last name and press sign, i get the following message:

'OUR ONLINE SERVICES ARE UNAVAILABLE'.

i have seen various threads and i know this is not the issue of online service not available.

Could you please let me know what could be wrong here.

I don't have last name in my passport, so as per cic guidelines, i have been putting " Not applicable at "GIVEN NAME" and my name at " LAST NAME".

this is how i have been signing my express entry application,

I dont understand what could be the issue.

Anyone having similar experience, please share.