New Permanent resident processing time question

[bono1]

hi, My wife landed on Sept 11, 2014 and till this date she has not received her PR Card. I tried calling on her behalf but they wont give me info as I am not an authorized representative. I have completed the use of an authorized form and sent to them 3 times but they still have not received the form and its been over a month.

When I look up the processing time for New residents it says 21 calendar days. I am way passed that. Has anyone who landed on or after sept 11 received their PR card? anyone have any insights?

thanks

 

[canuck_in_uk]

Hi

Have your wife call.

 

[bono1]

my wife is currently out of the country and will return early next year. She can't call the toll free number within canada. I was inquiring on her behalf. I was hoping to send her the PR card so she can fly back here without her getting another visa.