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[Missing] VFS Los Angeles Passport Missing

user5

Newbie
Nov 23, 2019
1
0
Hi,
My application (2019XXXXXXXXX301) was sent to VFS and received at LA by Nov 4th, according to the tracking info (USPS 9505510632719305201653).
However, based on the tracking information (USPS EE386521565US), it was somehow dispatched on Nov 7th and delivered on Nov 9th.

I got an email and confirmation over phone that my response envelope was dispatched from VFS only on Nov 13.

There has been some sort of issue at VFS if the claim is that the dispatch occurred on Nov 13. I have a feeling my passport was sent into a wrong envelope most likely. (Escalated with Case # 561757 )

My passport is presently missing and there has been no response from VFS apart from the escalation case ID.

If there's someone available who has authority to investigate this at the Los Angeles office, I'd be very grateful for their contact details.