thanks for clarifying this Soundless.
It is slightly worrying that many members are having issues with the LVO?!
I have been trying to get my head around the progress tracker and I was wondering if someone could clarify the stages in sequence, obviously 'Visa issued' is the final stage. Just a suggestion, could the admin update the online spread sheet and put a number against the stage description, i.e. '1. At CIO', '2. PER received', '3. Payment taken'..........., '9. Visa Issued', just to make it clearer. At the moment the desciption doesnt seem to flow very well...
However, back to the original topic, has anyone tried to take this further? If LVO is not responding to any queries whatsoever, is there anyone higher up in the chain we can contact?