This is to inform you that personal information belonging to you was inadvertently retained beyond its established retention date, due to a systems error.
In support of your immigration application, Immigration, Refugees and Citizenship Canada (IRCC) collected fingerprints from you. It is IRCC’s policy that once a person becomes a Canadian citizen, the fingerprints collected are deleted from the immigration database housed by the Royal Canadian Mounted Police (RCMP) on our behalf.
Please be advised that your fingerprints may have been used in the regular course of routine searches of the immigration databases and holdings. At this juncture, it does not appear that your fingerprints have been used for any other purpose. If we discover that your information has been used for any other purpose, you will receive separate notification.
Please note that your fingerprints have now been deleted from the immigration databases.
Additionally, please be advised that biometric photographs collected from clients as part of an immigration application or refugee claim may be stored in the immigration holdings of IRCC, the Canada Border Services Agency (CBSA), and the RCMP. The photograph(s) should have been deleted once you became a Canadian citizen. It does not appear that your photograph was used for any purpose other than an immigration purpose through the regular course of IRCC and CBSA work.
We can confirm that, if your biometric photograph was stored in the immigration holdings at the RCMP, it has already been deleted along with your fingerprint. We are working diligently to delete your biometric photograph from IRCC and CBSA’s holdings.
We would like to assure you that IRCC and its federal government partners continually review their processes in order to ensure the highest standard in respecting and complying with the Privacy Act, and have put in place measures and guidelines to protect your personal information. We are taking the failure to delete your biometric photograph and fingerprints very seriously. We are also putting in place measures and reviewing internal controls to strengthen privacy protection.
No action is required on your part.
Should you wish to obtain further information on this matter, you may contact us at the following address: IRCC.IRMPrivacyQuestion-QuestionviepriveeGRI.IRCC@cic.gc.ca
Please note that we have engaged the Office of the Privacy Commissioner and they have been notified of this incident. Should you wish to file a complaint, you may contact the Office of the Privacy Commissioner. Their address is as follows:
Office of the Privacy Commissioner, 30 Victoria Street, Gatineau, Quebec, K1A 1H3 or visit their website at www.priv.gc.ca.
We deeply regret any inconvenience that this situation may cause you.
Yours sincerely,
Nicole Giles
Associate Assistant Deputy Minister, Operations
Immigration, Refugees and Citizenship Canada
In support of your immigration application, Immigration, Refugees and Citizenship Canada (IRCC) collected fingerprints from you. It is IRCC’s policy that once a person becomes a Canadian citizen, the fingerprints collected are deleted from the immigration database housed by the Royal Canadian Mounted Police (RCMP) on our behalf.
Please be advised that your fingerprints may have been used in the regular course of routine searches of the immigration databases and holdings. At this juncture, it does not appear that your fingerprints have been used for any other purpose. If we discover that your information has been used for any other purpose, you will receive separate notification.
Please note that your fingerprints have now been deleted from the immigration databases.
Additionally, please be advised that biometric photographs collected from clients as part of an immigration application or refugee claim may be stored in the immigration holdings of IRCC, the Canada Border Services Agency (CBSA), and the RCMP. The photograph(s) should have been deleted once you became a Canadian citizen. It does not appear that your photograph was used for any purpose other than an immigration purpose through the regular course of IRCC and CBSA work.
We can confirm that, if your biometric photograph was stored in the immigration holdings at the RCMP, it has already been deleted along with your fingerprint. We are working diligently to delete your biometric photograph from IRCC and CBSA’s holdings.
We would like to assure you that IRCC and its federal government partners continually review their processes in order to ensure the highest standard in respecting and complying with the Privacy Act, and have put in place measures and guidelines to protect your personal information. We are taking the failure to delete your biometric photograph and fingerprints very seriously. We are also putting in place measures and reviewing internal controls to strengthen privacy protection.
No action is required on your part.
Should you wish to obtain further information on this matter, you may contact us at the following address: IRCC.IRMPrivacyQuestion-QuestionviepriveeGRI.IRCC@cic.gc.ca
Please note that we have engaged the Office of the Privacy Commissioner and they have been notified of this incident. Should you wish to file a complaint, you may contact the Office of the Privacy Commissioner. Their address is as follows:
Office of the Privacy Commissioner, 30 Victoria Street, Gatineau, Quebec, K1A 1H3 or visit their website at www.priv.gc.ca.
We deeply regret any inconvenience that this situation may cause you.
Yours sincerely,
Nicole Giles
Associate Assistant Deputy Minister, Operations
Immigration, Refugees and Citizenship Canada
