GC key log in problems

[tangjianhuei]

Hi everyone.
CIC website keeps showing "internal server error 500 page unavailable" when I log in my GCkey and click continue.

 

[shlomo]

Hi everyone.
CIC website keeps showing "internal server error 500 page unavailable" when I log in my GCkey and click continue.

I have had this issue since thursday.. i have tried all browsers. still the same

 

[realking]

Hi everyone.
CIC website keeps showing "internal server error 500 page unavailable" when I log in my GCkey and click continue.

Same problem is with my account since friday

 

[shlomo]

Same problem is with my account since friday

So are we just gonna wait or what. i had an update and i can't check it

 

[ndhillon]

So are we just gonna wait or what. i had an update and i can't check it

Wait for sure, but if you havent done it already, do submit the problem to CIC using the webform at the URL below.

https://secure.cic.gc.ca/enquiries-renseignements/canada-case-cas-eng.aspx

 

[shlomo]

I did that a couple of days ago. its a 10 day turn around time before they respond... gosh!!!

 

[mekookie]

I have had this issue since thursday.. i have tried all browsers. still the same

Same here ,Can not log in since last thursday. Tried different internet connection, still not working.

 

[realking]

I still have login error 500 since 14 oct, friday

 

[shlomo]

I have solved it. ;D

i created a new GCKey and linked it to my application. the only difference is change of login ID

 

[vittga1]

I have solved it. ;D

i created a new GCKey and linked it to my application. the only difference is change of login ID

Did you had any message unread in your old account that you were able to read after you linked your application?
I'm afraid that I can't read my update messages if i do that

 

[ayman74]

Same thing here!

been trying to access MyCIC since last Friday 14/9/2016 with no luck. Right after logged in and when clicked on "Continue" it gives me "Internal Server Error 500".

I cleared my cached files, changed browsers, changed device, even changed internet connection and the same error still comes up every time!

Also submitted a CSE with Technical Difficulties. Still, nada!

The most annoying thing is, I received an email from CIC yesterday and can't even view the update on my application because of that 500 Error.

Any solutions apart from creating a new CGKey and linking it to your App?

 

[mad_hatter]

Same thing here!

been trying to access MyCIC since last Friday 14/9/2016 with no luck. Right after logged in and when clicked on "Continue" it gives me "Internal Server Error 500".

I cleared my cached files, changed browsers, changed device, even changed internet connection and the same error still comes up every time!

Also submitted a CSE with Technical Difficulties. Still, nada!

The most annoying thing is, I received an email from CIC yesterday and can't even view the update on my application because of that 500 Error.

Any solutions apart from creating a new CGKey and linking it to your App?

I was able to log into MyCIC not 30 seconds ago. So the CIC server is working. Is it possible that your computer is infected with malware causing the CIC server's firewall to block your access? Perhaps you can try to log in using a different computer.

 

[ayman74]

I was able to log into MyCIC not 30 seconds ago. So the CIC server is working. Is it possible that your computer is infected with malware causing the CIC server's firewall to block your access? Perhaps you can try to log in using a different computer.

The problem is happening to "some" users, not everybody. If you are able to login that's great, but as I typed this, I tried to login again and the same thing error comes up just like that for the last 6 days.

As I mentioned before, I tried 3 different devices; my personal computer at work, my Mackbook Pro at home, my phone and the same error comes up everytime.

The error literally says "Internal" Server Error so it's clearly at CIC's end.

 

[mad_hatter]

The problem is happening to "some" users, not everybody. If you are able to login that's great, but as I typed this, I tried to login again and the same thing error comes up just like that for the last 6 days.

As I mentioned before, I tried 3 different devices; my personal computer at work, my Mackbook Pro at home, my phone and the same error comes up everytime.

The error literally says "Internal" Server Error so it's clearly at CIC's end.

Malware has the ability to migrate to all the devices that you have frequent access. Try using a computer that you have never used before, may be use a friend's computer.

 

[ayman74]

Malware has the ability to migrate to all the devices that you have frequent access. Try using a computer that you have never used before, may be use a friend's computer.

Already did, used one of my friend's computer on a totally different network. Still, nada!