Hi, asking for a friend... 
She has applied for Working Holiday visa and was selected so received her ITA. She has uploaded all documents including biometrics and now, couple weeks after it was all uploaded and submitted, CIC is asking for her FBI clearance even though she has already uploaded the certificate before.
Is this a usual process that they request it again?
Also, this is the screenshot of how it looks but doesn't it seem like they are requesting her passport instead of FBI clearance certificate? https://www.dropbox.com/s/iydhrto0mbrknnj/Screenshot.jpg?dl=0
Thank you!
She has applied for Working Holiday visa and was selected so received her ITA. She has uploaded all documents including biometrics and now, couple weeks after it was all uploaded and submitted, CIC is asking for her FBI clearance even though she has already uploaded the certificate before.
Is this a usual process that they request it again?
Also, this is the screenshot of how it looks but doesn't it seem like they are requesting her passport instead of FBI clearance certificate? https://www.dropbox.com/s/iydhrto0mbrknnj/Screenshot.jpg?dl=0
Thank you!