Hello guys!
I need your advice.
My AOR 14 Apr. Yesterday just got the first update after such a long time - request to collect biometrics, but today my application was cancelled due to incompleteness. I hope that all the fees will be refunded.
However, I would like to know if there's anything that can be done at this stage, so that I don't have to create another account from scratch given the current processing times.
The main reason for cancellation is:
o The Police certificate from China that you provided with your application is not acceptable as it does not cover the full period of time spent in China. You have indicated in your address/personal history that you resided in China from September 16, 2016 to June 5, 2018.
I have provided a police certificate dated by Sep 30th - May 18th. Also, I submitted a LOE in advance explaining the reasons, but now somehow I can't see this file in the list of submitted documents. I read that during this COVID period IRCC will not refuse applications that are missing documents as a result of coronavirus service disruptions, but now I cannot find the original text on the official website.
Thanks!
I need your advice.
My AOR 14 Apr. Yesterday just got the first update after such a long time - request to collect biometrics, but today my application was cancelled due to incompleteness. I hope that all the fees will be refunded.
However, I would like to know if there's anything that can be done at this stage, so that I don't have to create another account from scratch given the current processing times.
The main reason for cancellation is:
o The Police certificate from China that you provided with your application is not acceptable as it does not cover the full period of time spent in China. You have indicated in your address/personal history that you resided in China from September 16, 2016 to June 5, 2018.
I have provided a police certificate dated by Sep 30th - May 18th. Also, I submitted a LOE in advance explaining the reasons, but now somehow I can't see this file in the list of submitted documents. I read that during this COVID period IRCC will not refuse applications that are missing documents as a result of coronavirus service disruptions, but now I cannot find the original text on the official website.
Thanks!