Hi everyone
I am really confused with the situation I have faced with my citizenship application. Can you give me some hints for what I can do?
I submitted my application about a month ago, with more than 1150 days of physical presence credit. About 275 days of my credit was accumulated during about 550 days I was in Canada as a visitor, waiting for my PR application to be processed by CIC (I was being sponsored by my husband, who was a PR living in Canada at the time).
Today, I received a mail from CPC Sydney with a cover letter and my entire application package. The letter indicates that "based on the review of the information provided by you, and verification of your time in Canada prior to becoming a permanent resident, we have determined that you were not physically present in Canada for the minimum 1095 days. This discrepancy can occur for a number of reasons, however, most of the time this is due to an error in physical presence calculation. In your particular case, some or all of the time reported on the calculator (prior to Permanent Resident date) could not be verified in our records."
In my application package, I had sent them the copies of all of my flight itineraries as well as the passport stamps for every single time I have left and returned back to Canada. I even have Canada border's stamp for every entry I had during my pre-PR period. I think it is likely that they have missed one or more entry records in their database. What do you think I can do to let them know that the fault is not on me?
Any advice would be really appreciated.