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Bug in Express Entry - Cannot Create a New Profile

racabu

Full Member
Oct 26, 2016
37
6
Sao Paulo, SP - Brazil
Visa Office......
Sao Paulo - BR
NOC Code......
2171
App. Filed.......
24-10-2016
Doc's Request.
09-11-2016
Nomination.....
18-11-2016
AOR Received.
19-02-2017
IELTS Request
sent with original package
File Transfer...
Not Informed
Med's Request
23-06-2018
Med's Done....
23-07-2018
Interview........
NOT REQUIRED
Passport Req..
16-08-2018
VISA ISSUED...
24-08-2018
LANDED..........
TBD
All,

When I created a new profile for the express entry, I kept the old one opened to copy some information. Once completed, the old (withdraw profile) was with status "Update not Sent"... Now that I tried to recreate my profile, I do not have the button to create a new profile available in the web page...
I cannot send the update information as all is locked out in the old profile also.

Anyone had the same problem as me?

Att,
Rafael.