My wife changed her maiden name to our shared last name and when she received her new passport we sent a Case Specific Inquiry to CiC showing the name change / scans. We also mailed printed copies as well as provided an explanation cover letter directly to Manila VO. The postal service confirmed delivery but it has been weeks and we have not been given any response that the name change was accepted. We have checked online including the new merged system and nothing has been updated. Has anyone received confirmation of a name change or does it just magically happen online? This seems a bit long for something so integral.