+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
You can try checking the application status on E-CAS: https://services3.cic.gc.ca/ecas/security.do?app=ecas

Use your receipt number and last name to see if you get an update.
 
The receipt for payment of the PR application fees. It starts with an "R" followed by 9 digits.