+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Yes - normal. Posted processing time is six months:

http://www.cic.gc.ca/english/information/times/
 
Thanks scylla, I subsequently found that information too. 6 months processing time! It's been 8 weeks and I still didn't even receive confirmation that they received it. They did take the payment though!
 
Hey Tosh2,

I am going to apply for VOS. Just wondering how long did it take for you to receive VOS?