+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
The visa office could have closed your application for not being complete.

Nonetheless, you can email your local visa office to request for a new Biometrics Instruction Letter (BIL) by stating the reasons why you didn't give your biometrics earlier. Maybe the visa office will consider your request. Alternatively, you can request for a refund and apply from scratch again