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Version 2019 - Guide to Police Clearance Certificate from the UAE

Sethu510

Star Member
Oct 27, 2019
52
20
Hello Yiso. Thanks for the helpful guidance.
I read every post in this thread and really learned a lot about different ways of getting PCC.

I have a question for my situation. I lived in UAE for 8 months between March 2015 to November 2015 and need a PCC for my Express entry application.

Upon arrival to UAE, I entered the country with an Official Passport (Government Employee Passport) and Visa. I also had an Emirates ID card during my time there. Unfortunately, I do not have the originals or copies of the 3 documents.

I was lucky enough to find the record of some of these documents:
Passport: No copy, but know the 1. Passport Number and 2. Expiry Date
Visa: No copy, but know the 1. Visa Number 2. Issued Date and 3. Expiry Date
Emirates ID: No nothing about it.

Would there be a way to find my Emirates ID number with just these information (and no copies of documents)?
How would I be able to obtain the Police Clearance Certificate? Do I have to go through the fingerprint legalization proecss?

Please help. Thank you in advance.
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how/united-arab-emirates.html
1. It is mentioned (current) valid passport.
2. UAE Embassy in your country can be checked
 

calebyeboah

Full Member
Oct 5, 2019
46
2
I applied for the PCC using the MOI app and finally got the document. However there is a huge red stamp on it saying "Please refer to the UAE Diplomatic Missions Abroad or Customer Happiness Centers of Ministry of Foreign Affairs and International Cooperation". I am not sure what it means. Is it fine ?
Boss how were you able to get the stamp off
Am having the same issue
 

Mtimoteo

Full Member
Oct 8, 2019
45
5
Boss how were you able to get the stamp off
Am having the same issue
option 1

hi the red stamp usually appear if you choose "use outside the country" on the purpose of use. The option after choosing outside would be the country where you will use it. and you have to pay 100 AED total including attestation.

on the other hand we can opt to do the following step

option 2

choose use inside the country for the purpose of use then system will ask you the reason then "choose for outside country purpose" and then write down the organzation requesting it. I put IRCC, delivery method is thru email only and cost 50 AED only.

U will get then the PCC without the red seal and at the buttom of the page it will show to be submitted to: IRCC

Can someone anyway can verify if this PCC is acceptable.?some of my colleuges used it on their US application and was accepted not sure about IRCC. I do have the PCC with red seal and my wife does have the option 2 without the red seal and does include the submitted to IRCC on the buttom of the page
 

yiso91

Hero Member
Aug 19, 2017
939
470
NOC Code......
1111
AOR Received.
27-01-2019
Passport Req..
29-11-2019
option 1

hi the red stamp usually appear if you choose "use outside the country" on the purpose of use. The option after choosing outside would be the country where you will use it. and you have to pay 100 AED total including attestation.

on the other hand we can opt to do the following step

option 2

choose use inside the country for the purpose of use then system will ask you the reason then "choose for outside country purpose" and then write down the organzation requesting it. I put IRCC, delivery method is thru email only and cost 50 AED only.

U will get then the PCC without the red seal and at the buttom of the page it will show to be submitted to: IRCC

Can someone anyway can verify if this PCC is acceptable.?some of my colleuges used it on their US application and was accepted not sure about IRCC. I do have the PCC with red seal and my wife does have the option 2 without the red seal and does include the submitted to IRCC on the buttom of the page
If you do hold a valid visa then you may use inside country purposes even if you are travelling outside of the UAE. Also, it's better to address it to the embassy of canada in the UAE, as some officers on MOI side may reject it if you choose IRCC as the benefinary.

Thanks
Regards
 

Mtimoteo

Full Member
Oct 8, 2019
45
5
If you do hold a valid visa then you may use inside country purposes even if you are travelling outside of the UAE. Also, it's better to address it to the embassy of canada in the UAE, as some officers on MOI side may reject it if you choose IRCC as the benefinary.

Thanks
Regards
Hi thanks for the info. My wife PCC was accepted mentioning IRCC as the entity where it will be use. Does it needs to be attested by the way? cause if not I will just opt for option 2 where I have to pay 50AEd only and without the red seal. Does the option 2 accepted by IRCC?
 

yiso91

Hero Member
Aug 19, 2017
939
470
NOC Code......
1111
AOR Received.
27-01-2019
Passport Req..
29-11-2019
Hi thanks for the info. My wife PCC was accepted mentioning IRCC as the entity where it will be use. Does it needs to be attested by the way? cause if not I will just opt for option 2 where I have to pay 50AEd only and without the red seal. Does the option 2 accepted by IRCC?
Yes
 
Sep 24, 2020
8
0
Hi Guys,
I am in need of a pcc as well from uae.
so now my case is that I got one from moi under outside uae use with a red stamp in between. So then I sent it in for attestation and received a copy through email and had one hard copy sent to my address. Now my issue is that the hard copy that was sent to my address got nicked by some jerk from my mail box and I am not able to send for attestation a copy again. So my question is can I print out the attested copy that I received for any situation where a hard copy might be required.
appreciate any help
 

Mtimoteo

Full Member
Oct 8, 2019
45
5
I git my PCC from but is having issue with my place of birth. My place of birth is mispelled as Abalti instead of Apalit. Do you think it will be accepted by IRCC?
 

maridelemon18

Member
Jan 2, 2019
12
1
Well I did get my pcc when I left Dubai for good and obviously never returned. Is my pcc valid still? Considering the expiry date is three months from when it was issued and it’s been well over a year now.( I have never set foot in Dubai since) and I got my pcc after I left Dubai and not whole I was still physically present there.
Hi did IRCC accepted your police certificate?
 

maridelemon18

Member
Jan 2, 2019
12
1
G
Hi
I didn't get your point "not whole I was still physically.... "???
a
For the PCC, I have same case, just add your PCC and write an LOE mentioning that you did not visit dubai after you left. This should suffice, if they want a new PCC, they will ask you.
Hi did IRCC accepted the old police certificate? I am on the same boat. Thank you.
 

Sensation80

Full Member
May 16, 2020
33
30
I applied for the PCC using the MOI app and finally got the document. However there is a huge red stamp on it saying "Please refer to the UAE Diplomatic Missions Abroad or Customer Happiness Centers of Ministry of Foreign Affairs and International Cooperation". I am not sure what it means. Is it fine ?
If you get this message can you update of it was accepted. I got the huge red stamp as well
 

Smurf_Gimli

Star Member
Feb 25, 2020
50
6
Aloha everyone,

So Am making this thread for anyone who have got a relation to the UAE and need to get the PCC issued to comply with IRCC regulation 10 regarding proving personal criminality record.

I will be show casing this topic from a personal experience, as being a resident of the UAE for all my life (meaning I been living in this hot spot of the global since birth). To make it easier for everyone , I have decided to make this thread format in FAQ so it would be easier for everyone to follow up.

Q1. DO I NEED A PCC FROM THE UAE ANYWAY ?
simply answer is : it depends! According to section 10 of the Immigration and Refuge protection Act, you need to submit a PCC document for any country you been living in for a period of six months or more in a ROW for the past ten years. If this applies to you ,then yes go get a PCC from any country including but not limited to the UAE.

Examples for people who don't need it. (assuming they all fill their eAPR on 9th March 2019):
Person A , lived in UAE from 1-1-2007 to 28-2-2009 - He/she doesn't need to get it as he missed the 10 years mark and thus he doesn't need to get it.
Person B, lived in UAE from 1-1-2007 to 28-2-2009 and left but came back again from 1-1-2010 till 15-5-2010 - He/she doesn't need to get it as he/she missed the six months in row ruling by only 15 days and thus do not require getting a PCC from the UAE.

Q2. WHO PROVIDE/ISSUE PCC IN THE UAE AND WHICH ONE IS ACCEPTED BY IRCC?
According to the IRCC, they accept any PCC issued by any of the seven emirates local police departments in addition the Ministry of the interior, meaning getting yours from emirate or the federal agency such MOI would be deemed sufficient to prove your case. As long as the details mentioned on the PCC itself is current and valid up to the date of issuance, you are all good for that matter.

Q3. NOW THERE ARE SO MANY OPTIONS ON THE TABLE , WHICH ONE SHOULD I GET IT FROM?
Now we are getting into the topic! You can opt for any of the acceptable issuers by IRCC but I will be making a comparison of the two of the most popular choices for many. Dubai Police and Ministry of Interior, I will be show casing the process itself.

Dubai Police
To get your PCC , visit this web page to read more about the process itself: https://www.dubaipolice.gov.ae/wps/portal/home/services/individualservicescontent/goodconductcertificatecatalog

Few things to note here:
  • Dubai police do not require you to sign up for any online account and thus you can get it as guest user.
  • If you are currently living in the UAE, you will need only to fill in your EmiratesID number by choosing Inside UAE option
  • If you are currently living outside the UAE, you will need to fill in your Emirates ID number by choosing Outside UAE option and only if you had it before leaving the UAE (this greatly affect how fast will they get back to you) . You will also be required to upload a copy of your passport , last residency visa in the UAE and a personal picture.
  • Make sure you select purpose as '' Immigration '' , as to stay honest and truthful to both them and IRCC.
  • When selecting "Type Of Requested Party", only select private, as it will allow you to type in the desired party name and not have to choose from a predefined list If you had selected Government.
  • When typing the Requested party name , AVOID typing IRCC or PR visa or anything beside the correct party name. As per the Dubai Police policy, they can only issue it to business/Government entities currently enlisted in the country. In our case, you can only go as far as the Canadian embassy or else you might run into a risk of rejection. So , you can type ''Embassy of Canada In Abu Dhabi"

Ministry Of Interior Of the UAE
Getting this PCC is kinda awkward, you can get it through their website and pay 150 AED for English certificate but if you used their official app you only need to pay 50 AED. So in this guide, I will only describe their app and not their website. Am not sure if this is something that will be fixed, but that's how I got my PCC earlier this year. When running the app ,select the ''Criminal Status'' button.

Few things to note here:
  • In the latest update of their Mobile App, they have started offering PCC service for guest users. But I highly recommend you sign up so you can follow up on your application status.
  • Similar to Dubai police, If you were living in the UAE you only need to fill in your Emirates ID and it will prefill all your personal details for you.
  • After doing so, you will then need to select the purpose as '' For outside country purpose'', as nothing is mentioned about immigration if the application is selected as English, which is surprisingly not the case if you run the app in Arabic.
  • You need to type in the organization name just as mentioned above.
  • Now what makes MOI service special to Dubai Police, is that they offer eDelivery but they also offer physical delivery of the PCC which will be manually signed and stamped. Not that it will matter to IRCC as they accept both methods, it's always nice having it this way just to better make your case. BUT Don't worry if you didn't, it won't matter it's just a bonus.

Q4. HOW LONG DOES IT TAKE?
On average, it takes both of them about 1-3 hours to approve your PCC if you are currently living in the UAE and do have an active EmiratesID. However, if you are living outside the UAE, it can range from 5-15 days as per past trends.

Q5. OKEY HOW MUCH DOES IT COST AND WHICH ONE DO YOU RECOMMEND ?
To answer this question , I will list pros and cons of each of these two services so you can make a decision based on what matters to you.

Dubai Police
Pros:
1- Their service is extremely well organized and their website/mobile app are better designed and laid out.
2- They offer better customer service through call center (901) and live chat
3- Their certificates are easily verified online through their online e-Document inquiry tool which will make it easier for IRCC to verify your PCC without needing to call them on the official channels.
Cons:
1- They are extremely expensive. They charge 200 AED for residents of the UAE and 300 AED for those living outside UAE (excluding 20 AED admin charges).
2- They only will send your PCC as in PDF format which again can be worrying to some who might feel more relaxed having an actual original PCC on their hand.

Ministory Of Interior
Pros:
1- They are waay cheaper, only for 50 AED for the actual PCC and another 50 AED if you need attestation and if you opt for delivery option , it will cost you 15 AED for 2-3 days service
2- They offer delivery of the original certificate which is hand signed and stamped and are printed on special form.
Cons:
1- Their service overall unpolished compared to Dubai Police. There is conflict between website and mobile app when it comes to how they offer the service and how instructions are displayed.
2- Their call center isn't as responsive as Dubai Police and chances you will get help isn't as good as with Dubai police.


Am done with this. Let me know if you guys need any help. Thanks for reading.

Regards,,,
Hi,

Good day! May I ask if I need to attest my Dubai PCCefore submitting it to IRCC? I need it for my inland spousal visa application.

I hope you can advise abiut this matter.

thank you so much
 

yiso91

Hero Member
Aug 19, 2017
939
470
NOC Code......
1111
AOR Received.
27-01-2019
Passport Req..
29-11-2019
Hi,

Good day! May I ask if I need to attest my Dubai PCCefore submitting it to IRCC? I need it for my inland spousal visa application.

I hope you can advise abiut this matter.

thank you so much
You dont need to attest it. Download the PDF file from the email that Dubai Police will send to you and upload it to IRCC portal.

Goodluck