Dear All, I am looking job as a User Support Technician, I have 13 Years + Experience
Managing IT Support & Resource Management. (Hardware & Network) - I am handling a small IT Team of 5 People, Managing their leaves and Escalations
Office 365 administrator with HES Security (Hosted Email Security of Trend Micro)- Manage users account more than 350 with Trend Micro Hosted Email security
Endpoint Security & Kaspersky Endpoint Security (Server & Client) - Manage systems security with Kaspersky (windows 8, windows 10, Mac os Mojave, Catalina & Big Sur)
Network:- I have work experience in the Implementation & Installation of Fiber Cable & Passive networks. I also have experience in the Watch Guard firewall (XTM 25 & 26, XTM 330, XTM 525), Firebox M270, Aruba 205 Wifi Device Installation & Implementation.
Cloud Services - AWS Support (Website INFRA & ERP INFRA) & Security (WAF & Trend Micro Deep Security) - Manage website Ubuntu & Linux server with Trend Micro Deep security & Managed ERP Windows 2019 with Microsoft Dynamic Navision along with SQL server 2019 Database
On-Premises Server Support & Hyper - V - Manage on Premises Windows Server 2016 with SQL Server 2016 & Local Storage
Manage New Joined & Exist formalities of Users.
Managing Active Directory Users & Computer
Manage User Backup with Commvault, we are taking backup of Users machines Publically. Also, I have experience with Octer Backup through Local Network
Support to CXO Level. - Direct Support to Senior HOD for their MacBook Pro, iMac, iPhone & IPadPro
Ticketing tool Experience:- Microsoft Rave, Fresh Work, Zammad.
Remote Desktop Tool Experience:- Log Me In, Team Viewer, Any Desk Quick Assist
Vendor Management
Managing IT Support & Resource Management. (Hardware & Network) - I am handling a small IT Team of 5 People, Managing their leaves and Escalations
Office 365 administrator with HES Security (Hosted Email Security of Trend Micro)- Manage users account more than 350 with Trend Micro Hosted Email security
Endpoint Security & Kaspersky Endpoint Security (Server & Client) - Manage systems security with Kaspersky (windows 8, windows 10, Mac os Mojave, Catalina & Big Sur)
Network:- I have work experience in the Implementation & Installation of Fiber Cable & Passive networks. I also have experience in the Watch Guard firewall (XTM 25 & 26, XTM 330, XTM 525), Firebox M270, Aruba 205 Wifi Device Installation & Implementation.
Cloud Services - AWS Support (Website INFRA & ERP INFRA) & Security (WAF & Trend Micro Deep Security) - Manage website Ubuntu & Linux server with Trend Micro Deep security & Managed ERP Windows 2019 with Microsoft Dynamic Navision along with SQL server 2019 Database
On-Premises Server Support & Hyper - V - Manage on Premises Windows Server 2016 with SQL Server 2016 & Local Storage
Manage New Joined & Exist formalities of Users.
Managing Active Directory Users & Computer
Manage User Backup with Commvault, we are taking backup of Users machines Publically. Also, I have experience with Octer Backup through Local Network
Support to CXO Level. - Direct Support to Senior HOD for their MacBook Pro, iMac, iPhone & IPadPro
Ticketing tool Experience:- Microsoft Rave, Fresh Work, Zammad.
Remote Desktop Tool Experience:- Log Me In, Team Viewer, Any Desk Quick Assist
Vendor Management