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URGENT: SOWP: CIC emailed for "user representative form"

anttor

Star Member
Mar 8, 2015
172
5
Me and my wife applied together for my PGWP and her OWP. I had a full time job offer so we decided to apply together. At the time of application I didn't have any pay stub so I sent them later as case specific enquiry. Unfortunately CIC emailed me that there is no document saying I am her representative. But during our application we provided an FAMILY REPRESENTATIVE form. So, this time my wife send that family representative form. To our surprise yesterday CIC emailed that they cant add those documents as she is not her own representative. We are really confused whats going on. Why cant we add document to our file?
In both of the email CIC mentioned "If you have already provided the form kindly resend them". What are we missing here?