URgent missed biometric information

[Confused immigrant]

I need urgent help. What happens if you miss a biometric deadline.
What should I do I don't want my visa to be rejected. Is there a way to save this situation?

 

[canuck78]

I need urgent help. What happens if you miss a biometric deadline.
What should I do I don't want my visa to be sent. Is there a way to save this situation?

When was the deadline to do biometrics and when can you do them? Is the delay due to inability to get an appointment?

 

[Confused immigrant]

When was the deadline to do biometrics and when can you do them? Is the delay due to inability to get an appointment?

I can do them right away this week but the deadline is past it was months ago.

My consultant never informed me and I missed the letter sent by mail or email.

I found out about the new link today

https://prt-srp.apps.cic.gc.ca

This one

I was using the old link until today https://onlineservices-servicesenligne.cic.gc.ca

The old link kept saying that my biometric aren't needed but the new link on IRCC is saying they sent me a letter 5 months ago.

The new link was updated a few days back and they are still waiting for my biometrics. What should I do now?

 

[canuck78]

I can do them right away this week but the deadline is past it was months ago.

My consultant never informed me and I missed the letter sent by mail or email.

I found out about the new link today

https://prt-srp.apps.cic.gc.ca

This one

I was using the old link until today https://onlineservices-servicesenligne.cic.gc.ca

The old link kept saying that my biometric aren't needed but the new link on IRCC is saying they sent me a letter 5 months ago.

The new link was updated a few days back and they are still waiting for my biometrics. What should I do now?

All you can do is submit the biometrics as soon as possible and hope the delay is overlooked. i would send in a short webform with a short explanation and apology but the VO will only see the letter weeks after your biometrics are received.

 

[joGain]

I can do them right away this week but the deadline is past it was months ago.

My consultant never informed me and I missed the letter sent by mail or email.

I found out about the new link today

https://prt-srp.apps.cic.gc.ca

This one

I was using the old link until today https://onlineservices-servicesenligne.cic.gc.ca

The old link kept saying that my biometric aren't needed but the new link on IRCC is saying they sent me a letter 5 months ago.

The new link was updated a few days back and they are still waiting for my biometrics. What should I do now?

Call IRCC and inform them. Ask them to leave a note on your profile saying that you had not actually seen the request until now and that you are going to complete it as soon as possible.

Send them a webform as well just in case, but it will be weeks before they get it. Calling them is the quickest way to inform them. The only problem might be that since you applied through a consultant, you might not have access to your application, even over the phone. But worth a try. Also, mind you, you will need to call 15-20 times before you get through to a live agent. If you have trouble with the prompts for the phone line, send me a message and I can give you some more info on what prompts to follow.

Additionally, if the consultants are indeed your official representatives. You can fill out a form to have them removed from your profile, if you want complete access to your profile. Please find the link for that below:

https://www.canada.ca/en/immigration-refugees-citizenship/services/immigration-citizenship-representative/change-cancel.html

Good luck!

 

[canuck78]

Call IRCC and inform them. Ask them to leave a note on your profile saying that you had not actually seen the request until now and that you are going to complete it as soon as possible.

Send them a webform as well just in case, but it will be weeks before they get it. Calling them is the quickest way to inform them. The only problem might be that since you applied through a consultant, you might not have access to your application, even over the phone. But worth a try. Also, mind you, you will need to call 15-20 times before you get through to a live agent. If you have trouble with the prompts for the phone line, send me a message and I can give you some more info on what prompts to follow.

Additionally, if the consultants are indeed your official representatives. You can fill out a form to have them removed from your profile, if you want complete access to your profile. Please find the link for that below:

https://www.canada.ca/en/immigration-refugees-citizenship/services/immigration-citizenship-representative/change-cancel.html

Good luck!

Would prioritize getting the biometrics done as soon as possible. It can take a while to reach someone at IRCC especially if you are busy during most of the Canadian business day. Don’t know if you can even reach the Canadian toll-free number from abroad.