Unable to login to Express Entry Account

[BK7]

Hi

I'm getting a warning about CIC site having problems.

When I login and click on the continue button, I get a error and cannot go to my account. Is anybody else facing this? How do i resolve this? How can i contact CIC to resolve this, my profile expires in a few days and I want to create a new profile.

 

[rottenapple]

Hi

I'm getting a warning about CIC site having problems.

When I login and click on the continue button, I get a error and cannot go to my account. Is anybody else facing this? How do i resolve this? How can i contact CIC to resolve this, my profile expires in a few days and I want to create a new profile.

Are you still getting this Error 500 when you're trying to login?

 

[shashidhar_sm]

I am facing the same problem too. I have sent in an enquiry using this web form in the link I have pasted below (choose "Technical difficulties" as the type of enquiry) . You may want to do so too.

http://www.cic.gc.ca/english/helpcentre/answer.asp?qnum=799&top=23

 

[rottenapple]

We cannot do anything about this I guess.. all we need to do is wait and patience until they fixed the issue ( error 500).

 

[BK7]

Yes rottenapple, I'm still not able to login.

 

[rottenapple]

Outside and inside Canada having the same problem.

 

[ScarletSails]

I just created another account and linked my Express Entry application to this new account. I am not using a GCKey account this time. I created an account using a Sign-In Partner. I used my TD Online Banking account. I am able to access my Express Entry profile now.

 

[rottenapple]

SO I need to have an account on any bank associated by the sign in partner? I have only CIBC...

 

[ScarletSails]

SO I need to have an account on any bank associated by the sign in partner? I have only CIBC...

If you are not in a rush to access your CIC account, then you can wait for CIC to resolve the problem with their website.

I am expected to receive ITA today, so I had to create another account so that I can access my EE profile and accept the ITA.

 

[KARAN]

My concern is my deadline to submit the documents is on 24th of this month . Wonder what if the website doing the same thing. Do the cic give extra time to upload the stuff??
Any professional advice ??

 

[ScarletSails]

You can also try a different browser. I tried Safari and it is working with my new account while Google Chrome does not work.

 

[rottenapple]

My concern is my deadline to submit the documents is on 24th of this month . Wonder what if the website doing the same thing. Do the cic give extra time to upload the stuff??
Any professional advice ??

Are you still getting the same Error 500?

 

[KARAN]

Yes unfortunately. I'm worried because I have 5 days in hand till my deadline

 

[BABLUSHTAN]

Just a question: How much time do I have in order to accept the ITA? or is there anything like that at all?!

 

[BK7]

I just created another account and linked my Express Entry application to this new account. I am not using a GCKey account this time. I created an account using a Sign-In Partner. I used my TD Online Banking account. I am able to access my Express Entry profile now.

Wait, what? I thought the Account itself is the EE application. How do you link old application to this account. Creating a new account basically means creating a new EE profile right?