TRV for parents refused, biometrics fees charged again

[morcerf]

Hello folks,

I applied for my parents' TRV in January 2021, and got the BIL shortly after that. Due to COVID-19, I couldn't book any appointment for biometrics, and in December 2021, their application was refused due to not having provided biometrics.

I sent them a webform explaining that the VFS offices were closed, due to which they couldn't give biometrics. They replied that your application is with the Delhi office so contact them. I did, and they replied that they'll reply within 30 days.

However, on January 18, 2022, my credit card was charged for $170 ($75 biometric fee per person) by Immigration Canada. I haven't received any update in the profile or any email stating that my parents can give biometrics now. Was this done in error or have they reopened the file?

Thanks,
morcerf

 

[scylla]

Hello folks,

I applied for my parents' TRV in January 2021, and got the BIL shortly after that. Due to COVID-19, I couldn't book any appointment for biometrics, and in December 2021, their application was refused due to not having provided biometrics.

I sent them a webform explaining that the VFS offices were closed, due to which they couldn't give biometrics. They replied that your application is with the Delhi office so contact them. I did, and they replied that they'll reply within 30 days.

However, on January 18, 2022, my credit card was charged for $170 ($75 biometric fee per person) by Immigration Canada. I haven't received any update in the profile or any email stating that my parents can give biometrics now. Was this done in error or have they reopened the file?

Thanks,
morcerf

Post your question to the Visitors section.

 

[morcerf]

Post your question to the Visitors section.

Done. Thanks.
Should I remove this thread or let it be?