My husband sent in his citizenship application in November of 2011, after spending an continuous 3 years in Canada. He received a standard form letter in February of 2012 acknowledging receipt of the application and saying they would contact him. Today, we received a cheque from Citizenship and Immigration for $75, which was the amount of the application fee. When we tried to check the status online, it said they couldn't find the file from the information given, even though we used several different id numbers. When we try to phone, we get a recording saying they are getting high call volumes and to call back later! Help!!