I'm sorry but I have to offer some defence to the VOs. I'm going to be really unpopular after this.
This is a case of "walk a mile in my shoes" and only then can you really know what the job of a VO is like. I've never been a VO but I know several ex-VOs and their experiences are fascinating. May I also point out that the ones that I know are very kind, compassionate and intelligent people. There are bullies everywhere in society and while I'm sure some find their way into the Foreign Services, I would highly doubt it is the majority so that's an unfair label.
1. In many cases, a VO must live a very isolated life, unable to assimilate into the country where they reside. For one, they must report all of their associations and acquaintances with foreign nationals so Big Brother is watching them all the time. Secondly, how would you like it if the majority of the local people you did make friends with pressured you to "do something" for them regarding immigration to Canada? After experiencing this a few times, you would shy away from making friends.
2. Being lied to is an everyday occurance. Imagine how your pschye would change if you were lied to everyday, even several times a day, to your face. You would have to have Superman's bullet proof skin for that NOT to affect you and make you jaded. You are often called every name in the book and have your personal safety threatened. I was in a job once where I evaluated people for a government program. It was a pass/fail system and an applicant failed the tests. They lunged at me when I gave them the news and had to be physically removed from the building, all the while screaming at me and threatening with hateful words. It shook me up for weeks! It happened once and I've never forgotten it. Now imagine that happening on a regular basis.
3. This job has HUGE responsibilities. Would you want to be the VO who lets the next murder, rapist, or terrorist into your country? Imagine that pressure on your shoulders everyday when doing your job.
4. You have to wade through incomplete, poorly done applications to get to the meat and truth of the matter. If people spent as much time on their applications as they do on this board, trust me, they would make both their lives and the lives of the VO much easier!
5. This is a HARD job with a LOT of work. Every ex VO I talked to told me about the long hours, often without extra pay because they are salaried, the stacks of applications to get through, their desire to do their job well, the pressure to meet quotas all the while adhereing to and applying the law, etc., etc. Burn out is high.
Ok, I'm not saying they don't get it wrong sometimes, many times. I complain about it as much as the next person. But there must be some perspective as well. I wish I was perfect and every decision I made was correct. That's what I strive for as do most people in their jobs. But we are ALL human right? Why aren't VOs human too? Well they aren't because we all live in our own bubble of "ME-dom" and if they do something wrong that affects "ME" then they are all idiots painted with the same brush. Not fair. On this board, we represent a small snippet of the percentage of visa applications that are processed by these people every year. You will notice the MAJORITY of the people who post on these boards are here for a short time because they get through the process relatively quickly and without a hassle. I wonder how many have sent a Thank You card to the VO? LOL! None! It's a pretty thankless job. And we all, from the outside, think we can do it better. But only because we don't have a clue what it is like to walk a mile in their shoes.