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Where to go for help if things go wrong
CIC cannot help you if you have a dispute with your representative as it is a private matter between the two of you. However, you may write to the CIC office dealing with your case or to the following address to inform CIC of the situation:
Citizenship and Immigration Canada
Social Policy and Programs
Selection Branch
Jean Edmonds Tower North, 7th Floor
300 Slater Street
Ottawa, Ontario KIA 1L1
Note: You should file a complaint with the proper authorities as soon as possible if you encounter serious difficulties with your representative as limitation periods may apply.
If your representative is a lawyer practising in Canada
Address your complaint to the law society of the province or territory where your lawyer practises. Law societies impose a code of conduct on their members to try to protect the public interest. They have rules for disciplining lawyers and compensating clients. You may be able to obtain financial compensation from the law society's insurance fund.
If your representative is a consultant practising in Canada
If your consultant is a member of a professional association in Canada, file a complaint with that association.
If your consultant is not a member of any association, you might ask the consumer protection office in your province or territory for advice. Some associations might offer to contact the consultant to seek a solution.
You can report your problem to the Better Business Bureau in the province or territory where your representative works. The BBB might contact your representative to try to resolve the issue for you.
If your representative is either a lawyer or an immigration consultant practising in Canada
If you believe your representative has committed an offense in the course of representing you, you should go to the local police or to the Royal Canadian Mounted Police.
If you are in Canada and you wish to recover money you paid for services you did not get, you can file a lawsuit in small claims court. You do not need a lawyer to do so, but you will have to pay a small fee.
Legal Aid services are available throughout Canada for people who cannot afford to pay for legal assistance. Contact them to see if you qualify for assistance.
If your representative's place of business is abroad
If your representative is not a Canadian citizen or a permanent resident of Canada, you should present your complaint to the appropriate authorities overseas. The Canadian government cannot get involved in the dispute.
CIC Call Centre
Montréal (514) 496-1010
Toronto (416) 973-4444
Vancouver (604) 666-2171
Elsewhere in Canada 1-888-242-2100
CIC cannot help you if you have a dispute with your representative as it is a private matter between the two of you. However, you may write to the CIC office dealing with your case or to the following address to inform CIC of the situation:
Citizenship and Immigration Canada
Social Policy and Programs
Selection Branch
Jean Edmonds Tower North, 7th Floor
300 Slater Street
Ottawa, Ontario KIA 1L1
Note: You should file a complaint with the proper authorities as soon as possible if you encounter serious difficulties with your representative as limitation periods may apply.
If your representative is a lawyer practising in Canada
Address your complaint to the law society of the province or territory where your lawyer practises. Law societies impose a code of conduct on their members to try to protect the public interest. They have rules for disciplining lawyers and compensating clients. You may be able to obtain financial compensation from the law society's insurance fund.
If your representative is a consultant practising in Canada
If your consultant is a member of a professional association in Canada, file a complaint with that association.
If your consultant is not a member of any association, you might ask the consumer protection office in your province or territory for advice. Some associations might offer to contact the consultant to seek a solution.
You can report your problem to the Better Business Bureau in the province or territory where your representative works. The BBB might contact your representative to try to resolve the issue for you.
If your representative is either a lawyer or an immigration consultant practising in Canada
If you believe your representative has committed an offense in the course of representing you, you should go to the local police or to the Royal Canadian Mounted Police.
If you are in Canada and you wish to recover money you paid for services you did not get, you can file a lawsuit in small claims court. You do not need a lawyer to do so, but you will have to pay a small fee.
Legal Aid services are available throughout Canada for people who cannot afford to pay for legal assistance. Contact them to see if you qualify for assistance.
If your representative's place of business is abroad
If your representative is not a Canadian citizen or a permanent resident of Canada, you should present your complaint to the appropriate authorities overseas. The Canadian government cannot get involved in the dispute.
CIC Call Centre
Montréal (514) 496-1010
Toronto (416) 973-4444
Vancouver (604) 666-2171
Elsewhere in Canada 1-888-242-2100
