Supervisa Biometric Fee?

[rana91in]

Hello Everyone,

I am applying for my mother's supervisa, I was under impression that the biometric fee is $85 but the online application is asking me to pay $170 under family biometric fee. My mom is applying for the supervisa alone did I choose something wrong?

 

[k.h.p.]

Yes, you're likely applying for yourself at the same time. You need to apply as her representative (or apply for her)

 

[rana91in]

Yes, you're likely applying for yourself at the same time. You need to apply as her representative (or apply for her)

I am just applying for her as representative, I did not add any other person.

 

[k.h.p.]

Well, the system thinks you did, or it's broken.

 

[rana91in]

Well, the system thinks you did, or it's broken.

I have deleted the pending application and filled out new questionnaires 3 times now and every time it shows $170 family biometric fee, I have been extra careful not to choose any second person at any stage, I don't know whats wrong, this is really confusing

 

[k.h.p.]

If you start the questionnaire answering as if it's you, you are applying for yourself and then you add a family member. When you add your mother, that's when you get two persons on the questionnaire and two biometrics fees.

You need to create a new GCKey account, for your mother, and answer the questionnaire as if it's her answering the questions.

 

[rana91in]

If you start the questionnaire answering as if it's you, you are applying for yourself and then you add a family member. When you add your mother, that's when you get two persons on the questionnaire and two biometrics fees.

You need to create a new GCKey account, for your mother, and answer the questionnaire as if it's her answering the questions.

That's what I did, I have created a fresh new account for her and filled in the questions as her.

Does CIC have a Canadian helpline number that I could call to enquire?

 

[rana91in]

could anyone please help?

 

[subodhp]

could anyone please help?

Looks like you are choosing family option somewhere when it should be an individual application?

 

[subodhp]

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/publications-manuals/operational-bulletins-manuals/fees/immigration/general/biometric.html

 

[rana91in]

I am still not able to figure out what I might be doing wrong, have been trying for 3 days now. I have created a new GCkey account and made sure I did not select family anywhere. Could someone out here please help.

 

[rana91in]

1.
https://ibb.co/ZXQXqxL

2.
https://ibb.co/fMRktT5

3.
https://ibb.co/yNXndrg

4.
https://ibb.co/L6PVKx5

these are screenshots from my application page

@subodhp @k.h.p.

 

[yasir_pak]

I am having same issue. I checked IRCC website, the fee for one person is $85, not $ 170. I think its a glitch in their system. I created my application in December 2019. I also deleted and created application 5 times, each time same fee. what should I do?

 

[k.h.p.]

Pay it and request a refund if you want to submit your application.

 

[yasir_pak]

Pay it and request a refund if you want to submit your application.

how to request a refund?