Super Visa option on CIC Site

[MarcelaLM]

Hello,

I am renewing my mom's super visa. I have all my documentation ready. I created a GCKey ID, when I am in and click APPLY FOR A VISITOR VISA, asks for code, I click on
I do not have a Personal Reference Code, then answer a list of questions, on my moms behalf, and I am never give the choice of SUPER VISA, just Visitor Visa 6 months.

What am I doing wrong? I have done this before.

I appreciate any help.

Thanks.

 

[PMM]

Hi

Hello,

I am renewing my mom's super visa. I have all my documentation ready. I created a GCKey ID, when I am in and click APPLY FOR A VISITOR VISA, asks for code, I click on
I do not have a Personal Reference Code, then answer a list of questions, on my moms behalf, and I am never give the choice of SUPER VISA, just Visitor Visa 6 months.

What am I doing wrong? I have done this before.

I appreciate any help.

Thanks.

1. Did you follow the instructions here: http://tinyurl.com/tg6udwo

 

[MarcelaLM]

I did, I have all my info ready, I called CIC, and they told me it was a glitch on their site, sent me an email with some instructions of erasing the site cookies. Still doesn't work. It doesn't give the super visa option, just regular visitor visa.

 

[vtdat08]

I thought Super Visa appear on the list of questions.

 

[MarcelaLM]

I have contacted CIC many times, the last email they sent, told me to try this tool https://www.canada.ca/en/immigration-refugees-citizenship/services/come-canada-tool.html

Every time I try, from different browsers and computers it never gives the option super visa, just regular visa. I really don't know what to do at this point.

 

[PMM]

Hi

I have contacted CIC many times, the last email they sent, told me to try this tool https://www.canada.ca/en/immigration-refugees-citizenship/services/come-canada-tool.html

Every time I try, from different browsers and computers it never gives the option super visa, just regular visa. I really don't know what to do at this point.

1. Did you try following the instructions here: https://www.canada.ca/en/immigration-refugees-citizenship/services/visit-canada/parent-grandparent-super-visa/apply.html
2. Note it is your parents who are applying for the super visa, so you have do it their name.

 

[MarcelaLM]

I have tried everything you guys are suggesting. I respond the answers as my mom of course, and it never gives me the Super Visa option. I have even created different GCKey Ids and answer the questions differently to see if eventually the super visa option is available, and it never is.