Hello,
I've submitted application for sponsoring spouse living outside Canada and received an email asking to link my application online and submit background declaration and police certificate. After multiple attempts when I was unable to link my application online, I submitted the police certificate and background declaration using IRCC webform. The email from CIC stated that there were 3 ways to provide the required documents. 1) By linking application online and uploading the documents 2) Submitting through IRCC webform using sponsorship category 3) Mailing the documents to CPC Mississauga. A week later, I was successful in linking my application online and the messages on my account stated no additional documents were required. Out of curiosity, I submitted an IRCC webform to verify if the required documents were received and explained that the documents were submitted through IRCC webform as I encountered issues linking my application online. IRCC response did not address my query however provided steps to link the application online. I called in to IRCC customer service to check if the documents were received and was advised that the required documents are not showing up in their system and it could take a month or so for IRCC to update the documents in their system. I informed that the documents were submitted 2 months ago however IRCC agent was unable to find much info on her end. When I received the initial email to submit the forms, it stated that the required documents needs to be submitted within one month from the date the initial email was sent requesting for the additional documents. The email also stated that if the required documents were not sent within the specified time then the application processing would proceed based on the information they've which may lead to rejection of the application. Please advise what should I do? Note that I received an email a day before the deadline to submit the documents stating that my sponsorship application is at a visa office outside Canada. Please advise what should I do next and thanks in advance for your assistance.
I've submitted application for sponsoring spouse living outside Canada and received an email asking to link my application online and submit background declaration and police certificate. After multiple attempts when I was unable to link my application online, I submitted the police certificate and background declaration using IRCC webform. The email from CIC stated that there were 3 ways to provide the required documents. 1) By linking application online and uploading the documents 2) Submitting through IRCC webform using sponsorship category 3) Mailing the documents to CPC Mississauga. A week later, I was successful in linking my application online and the messages on my account stated no additional documents were required. Out of curiosity, I submitted an IRCC webform to verify if the required documents were received and explained that the documents were submitted through IRCC webform as I encountered issues linking my application online. IRCC response did not address my query however provided steps to link the application online. I called in to IRCC customer service to check if the documents were received and was advised that the required documents are not showing up in their system and it could take a month or so for IRCC to update the documents in their system. I informed that the documents were submitted 2 months ago however IRCC agent was unable to find much info on her end. When I received the initial email to submit the forms, it stated that the required documents needs to be submitted within one month from the date the initial email was sent requesting for the additional documents. The email also stated that if the required documents were not sent within the specified time then the application processing would proceed based on the information they've which may lead to rejection of the application. Please advise what should I do? Note that I received an email a day before the deadline to submit the documents stating that my sponsorship application is at a visa office outside Canada. Please advise what should I do next and thanks in advance for your assistance.
