CIC Contact Options:
IRCC Web form
Telephone number: 1-888-242-2100
Automated telephone service (available 24 hours a day, 7 days a week)
If you have a touch-tone telephone, you can listen to pre-recorded information about CIC programs, and check the status of your application.
Call Centre agents - Monday to Friday, 8 a.m. to 4 p.m., your local time, except for statutory holidays. Services are available in French and English.
Note that agents cannot:
make decisions on applications,
help process applications more quickly.
If you are hearing impaired, or you have a speech impediment and use a text telephone, you can access the TTY service from 8 a.m. to 4 p.m. your local time by calling 1-888-576-8502.