I received an email with the following request:
RPRF: We have not received your Biometric Fee payment of ( $85 ) on file. In order to avoid further
delays in the processing of your application, the required biometric fees have been recovered from the Right of
Permanent Residence Fee (RPRF) that you initially submitted with your Application for Permanent Residence.
Please submit the outstanding payment of ($85) by following the instructions below in order to complete your
Right of Permanent Residence Fee (RPRF): https://eservices.cic.gc.ca/epay/order.do?category=10097. This must be
received at this office by: 2024/06/15
The problem is that I forgot the password to this platform where we make payments (https://eservices.cic.gc.ca/epay/order.do?category=10097). When I try to recover password, I need to answer 3 secret questions but one of the answer is always wrong.
Is there a phone number I can call to request resetting password for https://eservices.cic.gc.ca/epay
Can I just create a new account and make the payment, would they be able to link it to my application?
Regards,
RPRF: We have not received your Biometric Fee payment of ( $85 ) on file. In order to avoid further
delays in the processing of your application, the required biometric fees have been recovered from the Right of
Permanent Residence Fee (RPRF) that you initially submitted with your Application for Permanent Residence.
Please submit the outstanding payment of ($85) by following the instructions below in order to complete your
Right of Permanent Residence Fee (RPRF): https://eservices.cic.gc.ca/epay/order.do?category=10097. This must be
received at this office by: 2024/06/15
The problem is that I forgot the password to this platform where we make payments (https://eservices.cic.gc.ca/epay/order.do?category=10097). When I try to recover password, I need to answer 3 secret questions but one of the answer is always wrong.
Is there a phone number I can call to request resetting password for https://eservices.cic.gc.ca/epay
Can I just create a new account and make the payment, would they be able to link it to my application?
Regards,