Hi @BassayWhen i spoke to WES they said first when is an acknowldgement of receipt of docs. Second one is actually when the review begins. in 10 days from second update you would get due date of completion.
My "docs received" status changed for the second time on 05/02 (first one on 02/02). Today is 16th in India and I've still not received any "in progress" update. I have emailed and tweeted them. They haven't responded to my email, but the personnel handling my tweet says that docs are handled in another department and I'll just have to wait. Any suggestions here other than waiting?