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It’s surprising that a basic step like verifying physical presence can cause such significant delays. Had this been handled properly, your application could likely have been finalized within five months or less. When submitting the application, don’t we authorize IRCC to access our CBSA travel records? If so, why was it necessary for you to obtain these records independently and forward them to IRCC? Additionally, why aren’t these records digitized and readily accessible to IRCC officers at a click of a button ? Aren’t entries and exits already electronically tracked when we leave and re-enter the country?
I agree. I believe I read somewhere that I shouldn’t get this info myself and should let IRCC obtain the information themselves. But as you can see, if I had not known what the issue was and had not advocated for myself, who knows how long I would have continued to wait. I’m surprised they didn’t at least even ask me for more information during that time and they instead decided to sit on my application and do nothing for over a year.
 
I submitted CBSA ATIP as well but what I received was the same as what I received from IRCC! It doesnt say anything about entries and exits :(
In the body of the CBSA ATIP response, they provide an email address if you have further questions about your request. Try this if you didn’t quite get what you were anticipating. I found the responses to be fairly quick, within a day or two