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julientran said:
The problem is that CIC specifically wants that letter, not the bank statements.
Why would you continue doing business with a bank that doesn't provide you basic services.

Because I've used them for decades and never had an issue with them until now?

I use this account with lots of direct debits to pay for bills etc, it will be a lot of work to change it. As I said, lots of people have experienced the problem of not having a bank letter but got pr.
 
http://canadavisahelpcentre.com/the-awesome-list-of-faqs/my-bank-refused-to-provide-me-a-letter-as-per-cics-requirements/
 
I bank with Barclays. I hope they give it to me willingly when the time comes.
 
I haven't entered the pool yet but I went to Barclays today to ask to ask if they would issue such a letter at a later stage. They refused.
 
I've given up now. I drafted an angry complaints letter that I will get a certified copy of to Lloyds. I'll have an LOE, the letter I send and hopefully their reply. Then just the 6 months of statements. Boom.