sorry after checking with her again, actually she is trying to get a permanent residence travel document to canada. he has submitted through VFS in tokyo along with her passport, the process has taken a little over a month with the embassy in manila, phil. Tokyo was supposed to be the transit point, but she has been there for one month waiting for the process, therefore now she is stuck in tokyo with no passport because it is in manila now.
1) so now she is very anxious and worry how they can help her to speed up the process to have her passport returned asap.
2) if not, what if she goes to malaysia, and have that process done there (process for permanent residence travel document to canada), is it possible and will it be faster?
3) is it possible to travel to canada without the travel document as a british visitor, being she is originally a british citizen?
hope you are clear and able to answer the above.