My designation is assistant managers (service officer ) age 26 two years of experience as SO.
Principal responsibilities
Support Relationship Managers in delivering efficient and quality service to customers
Act as major contact point with customers support functions to ensure smooth account operations
Assist Relationship Managers in handling customers from different business parties and find the right solutions for customers
Contact customers to build relationship and respond to enquiries on account or operational matters
Liaise with internal departments and provide instructions to concerned parties on account maintenance tasks
Prepare monthly performance reports for management and handle daily exception reports
Assist Customer Service Manager in dealing with requests and perform general office administrative duties