Would ask the lawyer to confirm what email was sent to see if the fault is with IRCC or the lawyer.
Thank you once again, I have already raised the question through webform, is there any other avenue I can pursue the issue through?
As per the lawyer he only received a generic email to his withdrawal letter, both copied below as follows:
Webform letter from the lawyer:
Enquiry:
Dear Sir / Madam,
This application for a temporary resident visa, for a two-month old child has been under process since almost a year now.
Both parents, permanent residents of Canada, have been unable to return to Canada, initially due to the global pandemic and recently since they are unable to leave their infant child outside Canada.
The prolonged delay in obtaining any outcome for this application has caused excessive hardship on the young family.
At this time, they are therefore compelled to withdraw this application, to be able to submit a new one. This, in an attempt to have the application looked into and processed expeditiously.
We have therefore been instructed and accordingly request that this application for a temporary resident visa be withdrawn.
We look forward to an acknowledgment that the above application has been withdrawn to enable the applicant’s family proceed accordingly.
Should you require any additional information or documentation, kindly inform us. We shall be pleased to provide the same expeditiously.
We thank you for your time and cooperation in this matter.
Respectfully,
Reply received:
Good day M***** ****h,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
A note has been added on file to notify the responsible office that you wish to withdraw the application. The office will determine if the application can be withdrawn and will issue a refund within 16 weeks of the withdrawal, if applicable.
Please note that the decision to withdraw an application is definitive, and that a new application will require the applicable fees.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
- Download application forms and guides
- Change of address
- Check your application status
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Sincerely,
