PR Card stuck in Decision Made status for the 2.5 months

[shevas2003]

Hi All,

I have applied for my PR card renewal when I visited Canada. I am accompanying my Canadian Citizen spouse in USA and we are planning to relocate back to Canada. However we have stuff to wrap up here so when I visited Canada back in June, I applied for my PR card to be renewed with our relative's address. All went very smoothly(all though a little slow) until my status changed to "Decision Made" back in October. Nothing since then so what does that mean? Is there a phone # that I can call to inquire what is taking so long? I would really appreciate if any of you can pass along a phone #

 

[furrukhrao]

Client Support Centre contact options ; 1-800-855-0511

 

[shevas2003]

Client Support Centre contact options ; 1-800-855-0511

I tried this number but it says your call cannot be completed. Is there a phone # that works from USA?

 

[furrukhrao]

+1-613-944-4000

 

[shevas2003]

+1-613-944-4000

I tried that number as well, they answered and said it's only for Canadian Citizens with an emergency

 

[furrukhrao]

Try sending Webform.

 

[shevas2003]

Try sending Webform.

I sent a webform, I hope they look into it. While submitting the webform, it said they'll only respond if they feel it is a legit need.

 

[furrukhrao]

I sent a webform, I hope they look into it. While submitting the webform, it said they'll only respond if they feel it is a legit need.

They do in a week.

 

[shevas2003]

They do in a week.

Thanks, do they respond via email?

 

[furrukhrao]

Thanks, do they respond via email?

Yes Sir.

 

[shevas2003]

Yes Sir.

It's been over a week and no response to the webform. They just responded saying thanks for contacting IRCC, and we're experiencing a high volume of requests, so our response maybe delayed.
Any idea what I can do?

 

[ndse2]

It's been over a week and no response to the webform. They just responded saying thanks for contacting IRCC, and we're experiencing a high volume of requests, so our response maybe delayed.
Any idea what I can do?

Just wait ! Unfortunately nothing else you can do .

 

[shevas2003]

They do in a week.

I finally received an email from CIC asking me to come in person to the Ottawa CIC office to pick my extended PR Card. I had applied in June 2022 and am currently in USA accompanying my Canadian citizen husband. We are trying to move back to Canada and so I applied for the extension of my expired card during our visit to Ottawa. I have requested them to change my appointment from March to May, is there any way I can request them to ship my PR card to the Canadian address I provided on the form? Do they usually respond to the request to change the appointment day & time soon?