PR Card Renewal Application Incomplete because 'photos don't meet the specification' [Online Application]

[daniel42]

Hello,

On March 8th I applied online to renew my PR card. This involved uploading scanned passport pictures and I used the tool on their website to crop the picture following the provided workflow. The picture was taken by London Drugs and I am pretty sure the original pictures does meet the specifications.

On May 8th I get a message stating 'Your photo does not meet the specifications' and my application was rejected as incomplete. We are travelling to Europe in 4 weeks, so the timing quite annoying.

Has this happened to anybody else?
Does anybody have an idea how to avoid this from happening again when resubmitting the application?

 

[Ponga]

There have been many here that have received similar error messages, including the `incomplete' jargon. This is possibly yet another one of the glitches in the online portal, since often times these error messages disappear. Not very comforting, I know, but it's worth looking into. Read through these, for starters:
https://www.canadavisa.com/canada-immigration-discussion-board/search/22643624/?q=incomplete+application&t=post&c[child_nodes]=1&c[nodes][0]=11&o=relevance

https://www.canadavisa.com/canada-immigration-discussion-board/search/22643646/?q=photos&t=post&c[child_nodes]=1&c[newer_than]=2022-12-01&c[nodes][0]=11&o=relevance

You may have no choice but to apply for a PRTD to return to Canada. If, however, you can return via the U.S., you can re-enter Canada at a land PoE in a private/personal vehicle without a valid PR card. You can show the CBSA officer your expired PR card, which will still show that you have PR status. The card expires, but the status does not (although it can be revoked if failing to meet the Residency Obligation).

Good luck!