Hello,
On March 8th I applied online to renew my PR card. This involved uploading scanned passport pictures and I used the tool on their website to crop the picture following the provided workflow. The picture was taken by London Drugs and I am pretty sure the original pictures does meet the specifications.
On May 8th I get a message stating 'Your photo does not meet the specifications' and my application was rejected as incomplete. We are travelling to Europe in 4 weeks, so the timing quite annoying.
Has this happened to anybody else?
Does anybody have an idea how to avoid this from happening again when resubmitting the application?
On March 8th I applied online to renew my PR card. This involved uploading scanned passport pictures and I used the tool on their website to crop the picture following the provided workflow. The picture was taken by London Drugs and I am pretty sure the original pictures does meet the specifications.
On May 8th I get a message stating 'Your photo does not meet the specifications' and my application was rejected as incomplete. We are travelling to Europe in 4 weeks, so the timing quite annoying.
Has this happened to anybody else?
Does anybody have an idea how to avoid this from happening again when resubmitting the application?