PR Card photos rejected!

[CandyCane]

I'm stressing out about this PR card. This is our initial card.
We are in the U.S. and we got a letter end of Dec 2016 stating the photos doesn't meet specifications. We mailed in new photos and they received it mid Jan. My parents got a letter in the mail in Canada close to end of Jan stating the same letter. I have no idea if this would be a duplicate or got rejected the second time. I can't even call cic from the u.s. which makes it more stressful. Any ideas would be greatly appreciated.

 

[gprasad.n]

I can't even call cic from the u.s. which makes it more stressful. Any ideas would be greatly appreciated.

You can actually call CIC outside Canada if you want to. I have called CIC a few times from USA. This thread could be helpful.

http://www.canadavisa.com/canada-immigration-discussion-board/how-to-reach-cic-call-centre-toll-free-number-from-outside-canada-t24877.0.html